What Customers Say About LoyaltyTracking
"LoyaltyTracking has worked with us (Cellcom) on several strategic projects. The working process with LoyaltyTracking is highly professional, including a profound understanding of the customer's specific needs to assure providing the customer with the best suitable product to meet its requirements and exceed expectations at the end.
"LoyaltyTracking reports are very powerful and simply cannot be ignored. These reports have been distributed to the top management and executives (C and EVP levels). LoyaltyTracking's conclusions and recommendations are still mentioned and quoted at various organizational forums, even a year after research has ended. It has been a pleasure working with LoyaltyTracking…”
Daniela Lander, Marketing Strategy Manager, Cellcom
"When our company wanted to assess its reputation in the eyes of its customers and the potential to sell additional products to them we turned to Loyalty Tracking for help. Their conversations with customers, coming from a neutral position yet very minded of our objectives, provided invaluable input.
We were also very pleased with the fact that beyond the feedback on customer satisfaction, we received input about Loyalty Tracking's impressions about the customers' vision about their use of the products, the conduct of our sales and support teams, and their internal openness to keep working with us."
Eyal Kaplan, President, SoftLib
“The effort to pursue this process and approach was well worth it. The information revealed was critical. It helped us take effective and meaningful measures to address our customers’ feedback; establish better communication and shed light on future business opportunities. The end result was a win-win situation for all involved.
I liked the fact that quality, and not just quantity, of input was sought. There was a genuine effort to get beneath the numbers and really understand the customer’s true state of mind.”
Yosi Ben-Dov, Ph.D., CEO, Schema
“Our company, Schering-Plough, aspires to earn the trust of doctors, patients and customers – we consider TRUST as key element in our journey to success; this is exactly what “Mapping Customer Loyalty” is all about! The survey provides us unique valuable knowledge on the paths to serve our customers better, identify gaps and to focus investments to grow our opportunities.”
Doron Shwartz, General Manager, Schering-Plough
“The ability of LoyaltyTracking to extract meaningful issues from the face-to face interviews helps TTI Telecom to improve our customer satisfaction as part of our internal permanent improvement process.
The information we got from our top tier telecom customers helped us to streamline the working relations with the customers and secure future business with them.”
“If you can't get a good reference from an account-or if you aren't willing to ask for one-you need to re-examine the relationship.”
Robert Miller, CEO Delphi Corp.