Mission Statement

What Customers Say About Us

Daniela Lander, Marketing Strategy Manager, Cellcom:

"...The working process with LoyaltyTracking is highly professional, including a profound understanding of the customer's specific needs to assure providing the customer with the best suitable product to meet its requirements and exceed expectations at the end… LoyaltyTracking reports are very powerful and simply cannot be ignored..." read more

Yosi Ben-Dov, Ph.D. Schema CEO:

“...It helped us take effective and meaningful measures to address our customers’ feedback; establish better communication and shed light on future business opportunities. ...” read more

Eyal Kaplan, President, SoftLib

“When our company wanted to assess its reputation in the eyes of its customers and the potential to sell additional products to them we turned to Loyalty Tracking for help. Their conversations with customers, coming from a neutral position yet very minded of our objectives, provided invaluable input. ..." read more

Doron Shwartz, General Manager, Schering-Plough:

“…we consider TRUST as key element in our journey to success; this is exactly what “Mapping Customer Loyalty” is all about! The survey provides us unique valuable knowledge on the paths to serve our customers better…” read more

Israel Goldberg,Quality Manager, TTI-Telecom:

“...The information we got from our top tier telecom customers helped us to streamline the working relations with the customers and secure future business with them.” read more

Retention Through Attention

The mission of LoyaltyTracking is to increase an organization’s customer retention through an awareness of its client’s perceptions.

LoyaltyTracking provides this mission critical data through innovative and unique interviewing techniques and a specially developed Plan of Action.

LoyaltyTracking excels in increasing customer-vendor communication efficiency, aiming to minimize expectation gaps and optimize the win-win dynamic.

LoyaltyTracking Achieves Its Mission By:

Increasing your business success (customer retention and up selling), by providing genuine insights of the way your customers perceive you.
Aligning critical customer feedback to your company's objectives, aiming to improve performance through an actionable improvement plan.
Increasing customer-supplier communication efficiency to optimize the win-win customer-vendor dynamic.
Promoting revenue increases within your existing accounts.
Providing a loyalty matrix of your accounts to leverage your customers' base stability as a foundation to growth.